Privacy Policy

Effective Date: January 20, 2025

At Flash Point Property Improvement “Company”,” “we,” “our,” or “us”, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services. By engaging with our services, you agree to the terms outlined below.

1. Information We Collect
   We may collect the following types of personal information:
   • Contact Information: Name, phone number, email address, and mailing address.
   • Insurance Information: Claim numbers, policy numbers, and claim-related details.
   • Service Information: Information about the restoration services provided to you.
   • Technical Information: IP addresses, browser types, and other data collected through cookies when you visit our website.

2. How We Use Your Information
   We use your personal information for the following purposes:
   • Service Delivery: To provide restoration services and communicate effectively with you.
   • Insurance Claims: To facilitate and manage insurance claims on your behalf.
   • Customer Support: To respond to inquiries, schedule appointments, and provide updates.
   • Legal and Compliance: To comply with applicable laws and regulations.

3. How We Protect Your Information
   We implement a variety of security measures to safeguard your personal information, including:
   • Secure database encryption to protect sensitive data.
   • Access controls to limit data access to authorized personnel only.
   • Regular audits and security assessments to ensure compliance with data protection standards.

4. Sharing of Information
   We do not sell or rent your personal information. We may share your data with:
   • Insurance Providers: To process and manage your claims.
   • Service Partners: Contractors or vendors directly involved in providing restoration services.
   • Legal Authorities: When required by law or to protect our legal rights.

5. Your Rights
   You have the following rights concerning your personal information:
   • Access: Request a copy of the personal information we have about you.
   • Correction: Request corrections to inaccurate or incomplete data.
   • Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.
   • Objection: Opt out of certain uses of your information, such as marketing communications.

6. Data Retention
   We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Cookies and Tracking Technologies
   Our website may use cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings.

8. Updates to This Policy
   We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.

9. Contact Us
   If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
   Flash Point Property Improvement Email: mfuentes@flashpoint-llc.com Phone: (703) 225-9885 Address: 739 Old Clemson Rd Columbia, SC 29202

No mobile opt-in or text message consent will be shared with third parties or affiliates.

If you consent to receive conversational, SMS from Flash Point Property Improvement LLC, you agree to receive conversational types of message SMS from us.

• Reply STOP to opt-out; Reply HELP for support;

• Message & data rates may apply;

• Messaging frequency may vary.

By using our services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Flash Point Property Improvement with your personal information.

Terms & Conditions

Text Messaging is used to send out appointment reminders, Inspector ETA, account notifications etc.

Messaging frequency may vary.
Message and data rates may apply.
To opt out at any time, text STOP.
For assistance, text HELP or visit our website at https://flashpoint-company.com/
Visit https://flashpoint-company.com/index.php/privacy-policy/ for privacy policy and [Terms URL] for Terms of Service.